| Measuring
the impact and effectiveness of training can be difficult
if there is not a direct tangible output.
Here
are some potential "SOFT SKILL" areas measurements/results
that you can look for.
CLIMATE
& CULTURE
- Employee
satisfaction levels
- Customer
loyalty
- Job
satisfaction
- Attitude
changes
- Morale
- Employee
loyalty
- Employee
turnover
- Employee
complaints
- Number
of discrimination charges
- Perceived
changes in performance
Source P.Wade Measuring the impact of training
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